Customer Satisfaction Specialist

G4S Telematix is a member of the G4S, an Allied Universal - the world’s leading security company, with more than 20 years of experience in providing Monitoring & Response services to Secure Your Mobility.

Our solutions combine advanced tracking and sensing technology with a state of the art software platform and our 24/7 Secure Operations Center to provide monitoring, management and response services for the Logistics, Automotive and People Safety sectors.

Our team is continuing to expand so we are looking for a proactive and dynamic Customer Satisfaction Specialist to join our Operations team

Customer Satisfaction Specialist

Code: CSAT 01-23

Location: Metamorfosis, Attica

The potential candidate will report to the Head of Sales Operations and will be a member of the agile team of G4S Telematix. This is an exciting opportunity for anyone pursuing a career in Customer Service!

Responsibilities:

• Retain customers by answering product and service questions and suggesting information about our secure mobility and telematics products and services

• Helps customers with their on-boarding and training of our solutions. The training is conducted physically or remotely via distance learning (MS Teams, Google Meet, Skype, etc.)

• Extended use of CRM and Helpdesk for keeping customer records and meeting department’s KPIs

• Maintain customer account records in CRM and update information as needed.

• Record and analyse the end customer's complaints. Coordinate with other departments to determine the best solution to solve the problem, expediting correction or adjustment. Follow up to ensure resolution.

• Work with Business Managers, Product Managers,Technical Managers, and other major customer stakeholders to support translating business requirements

• Prepares product or service reports by collecting and analyzing customer information (calculate KPIs)

• Follow communication procedures, guidelines and policies

Requirements:

• Minimum of 3 years in customer support and administration in tech/software support role

• Bachelor’s degree in Technical and/or Business fields or related field preferred (specialization in technology will be considered as a plus)

• Proficient in Microsoft Office (Excel)and/ or Google workspace (Sheets, Docs, etc)

• Customer orientation and ability to adapt/respond to different types of characters

• Must have very strong verbal and written communication skills in English and Greek language. Client base is Domestic and International.

• Must be comfortable talking to customers over the phone to understand their concern or complaint

• Must have a strong work ethic and dedication with the ability to efficiently adapt in a fast-paced and agile organization

• Ability to multitask, prioritize, and manage time effectively

• Ability to connect with customers both technically & non-technically regarding their specific requirements

• Previous knowledge and understanding of CRM tools (i.e. Salesforce, ZOHO) is a strong asset

• Potential candidates should have personal transportation due to lack of public transportation

In return we offer a competitive compensation package which includes an attractive salary and private health and life insurance, mobile phone and above all a collaborative modern work environment with unlimited possibilities for future advancement globally.

If you correspond to the above criteria please send us your CV!