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Operations Planner

  • On-site
    • Athens, Attikí, Greece
  • Telematix-Operations

Job description

G4S Telematix is a member of the Global G4S & Allied Universal Group - the world’s leading integrated security company, with more than 20 years of experience in providing Monitoring & Response services to Secure Your Mobility.

Our solutions combine advanced tracking and sensing technology with a state-of-the-art software platform and our 24/7 Secure Operations Center to provide monitoring, management and response services for the Logistics, Automotive and People Safety sectors. 

Job Title: Operations Planner

Department: Operations

Reporting to: Head of Operations

The potential candidate will be responsible for planning the work of the Τechnical Department and the implementation of the projects and the enterprise-level assistance to our customers.

Your Key Responsibilities:

  • Oversee the progress of contract implementation, coordinating with customers and internal teams.

  • Schedule and plan all Technical Department activities and visits in alignment with operational KPIs

  • Manage external partners for the execution of technical services on behalf of customers.

  • Handle customer requests and complaints, ensuring technical visits are scheduled efficiently.

  • Monitor and manage invoicing for technical services in the ERP system, including oversight of external partner invoices.

  • Collaborate with internal stakeholders to drive continuous improvement initiatives.

  • Identify innovative solutions to enhance service delivery, optimize performance, and maintain high customer satisfaction levels.

Job requirements

What we look for:

  • Bachelor’s Degree, preferably in the Technological sector

  • At least 2 years of experience in the field of project implementation or customer support

  • Proficient in Microsoft Office or Google workspace (Sheets, Docs, etc)

  • Knowledge of ERP, CRM and Project Management platforms will be a strong advantage

  • Strong communication skills in Greek & English both verbal and written

  • Comfortable using technology and learning new tools/software quickly.

G4S Telematix is committed to Equal Employment Opportunities. If you correspond to the above criteria please don’t hesitate to click the Apply button and send us your resume.

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