Operations Planner

G4S Telematix, a member of the Global G4S & Allied Universal Group, is a leading provider of Monitoring & Response services for secure mobility. With over 20 years of experience, we specialize in advanced tracking and sensing technology, supported by our state-of-the-art software platform and 24/7 Secure Operations Center. Our solutions cater to the logistics, automotive, and personal safety sectors, delivering monitoring, management, and response services.
We are currently seeking an Operations Planner to join our Operations Department and contribute to the planning and coordination of technical projects and customer support activities.

Job Title: Operations Planner

Department: Operations

Reporting to:  Head of Operations

The potential candidate will be responsible for planning the work of the Τechnical Department and the implementation of the projects and the enterprise-level assistance to our customers.

Responsibilities:

• Oversee the progress of contract implementation, coordinating with customers and internal teams.

• Schedule and plan all Technical Department activities and visits in alignment with operational KPIs.

• Manage external partners for the execution of technical services on behalf of customers.

• Handle customer requests and complaints, ensuring technical visits are scheduled efficiently.

• Monitor and manage invoicing for technical services in the ERP system, including oversight of external partner invoices.

• Collaborate with internal stakeholders to drive continuous improvement initiatives.

• Identify innovative solutions to enhance service delivery, optimize performance, and maintain high customer satisfaction levels.

• Bachelor’s Degree, preferably in the Technological sector

• At least 3 years of experience in the field of project implementation or customer support

• Proficient in Microsoft Office or Google workspace (Sheets, Docs, etc)

• Knowledge of ERP, CRM and Project Management platforms will be a strong advantage

• Strong communication skills in Greek & English both verbal and written

• Comfortable using technology and learning new tools/software quickly.

• Strong teamwork and customer service skills.

• A valid driver’s license is preferred.

We offer:

• Competitive full-time salary

• Training, mentorship, and professional development opportunities.

• A flexible and collaborative work environment.

G4S Telematix is committed to Equal Employment Opportunities. If you correspond to the above criteria please don’t hesitate to click the Apply button and send us your resume.